Access and Availability
This page explains an uncomfortable but important reality: users do not currently have equal opportunities to use Memorio at its fullest. The reason is not a product choice and not a judgment about users. The reason is the real-world environment in which digital products now operate. International sanctions affecting Russia, combined with Russian countermeasures, platform restrictions, payment barriers, and infrastructure limitations, have created a fragmented operating landscape. In that landscape, the same app can behave differently depending on where a user is located, which store account they use, which bank they rely on, and which networks are available to them.
We believe it is better to state this plainly than to pretend that access is equal when it is not. Memorio is built with the intention of helping people learn and retain knowledge. That intention remains the same across borders. What has changed is the set of practical conditions under which the service can be distributed, updated, paid for, and supported.
Why This Needs To Be Said Explicitly
In ordinary circumstances, software teams can aim for consistent access: the same download path, the same billing experience, the same updates, the same support processes, and the same connected services. That assumption is no longer reliable for products that have touchpoints with Russia. Sanctions policies adopted by foreign states and companies have limited access to some services and commercial rails. At the same time, Russian countermeasures, domestic restrictions, routing choices, financial controls, and market responses have added their own layer of friction or incompatibility.
The combined effect is not theoretical. It can influence whether a user can discover the app, whether they can install it through a standard storefront, whether a subscription can start or renew successfully, whether an update arrives on time, whether a supporting service responds normally, and whether support channels remain equally dependable. These constraints do not hit every user in the same way, and that unevenness is exactly the problem.
What Unequal Access Can Look Like In Practice
None of this means that every user in Russia will see the same limitations, and it does not mean that every user outside Russia will have a perfect experience. It means the operating conditions are materially unequal, and those conditions affect the ceiling of what Memorio can realistically deliver.
- Some users may be able to reach the public site but face restrictions around app distribution.
- Some users may install the app but encounter limitations with subscription purchase or renewal.
- Some users may receive updates later, through a different path, or not under the same conditions.
- Some connected third-party capabilities may work reliably in one region and degrade in another.
- Support, recovery, and operational communication can be slower or less predictable where service dependencies are constrained.
What We Mean By “Use Memorio At Its Fullest”
For Memorio to be used at its fullest, a user should be able to obtain the app through normal channels, keep it updated without unusual workarounds, access paid functionality when it is offered, rely on supporting services, and trust that the surrounding infrastructure will remain stable enough for a continuous learning flow. A learning product depends on continuity. It is not just about opening the app once. It is about returning day after day with progress, reminders, synchronization, and predictable access to the features that shape the full experience.
When distribution, billing, notifications, or linked service dependencies become unstable, the product may still function in part, but the full experience becomes harder to guarantee. That is the distinction this page is meant to make clear.
Our Position
We do not view this inequality of access as acceptable in principle. We also do not believe it should be hidden behind vague language. Users deserve a direct explanation when external political and economic conditions reduce what a product team can reliably offer. The present world state makes equal access difficult. For users connected to Russia in particular, the combination of sanctions and Russian countermeasures can limit access to the full Memorio experience in ways that are outside ordinary product control.
That statement is not a waiver of responsibility. It is an acknowledgment of operational reality. Where we can reduce friction, we will. Where we can preserve continuity, we will. Where we cannot promise parity, we should say so honestly.
What We Continue To Do
- We continue to keep the service available where lawful and technically feasible.
- We continue to reduce avoidable dependencies when possible.
- We continue to prefer clear communication over silent degradation.
- We continue to evaluate practical ways to preserve access without making promises we cannot keep.
What We Cannot Promise
We cannot promise that every region, storefront, payment path, or support dependency will remain equally available at all times. We cannot promise that users affected by sanctions or by Russian countermeasures will have the same path to the full service as users in less constrained environments. We cannot promise equal operational conditions when the surrounding systems themselves are unequal.
Closing Note
Memorio is intended to help people learn better, remember longer, and build knowledge over time. That mission does not change. But access to the full product is shaped by a broader reality that no single software team can fully neutralize. This page exists so that users have a plain-language explanation of that reality: today, because of sanctions on Russia and the countermeasures and constraints associated with Russia in response, equal opportunities to use Memorio at its fullest are difficult to provide.